Important Disclosure: Football Ticket Home is one of the leading secondary ticket marketplace websites that provides tickets to sold-out football events that may be listed at a higher or lower price than the original ticket face value across the world.

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Frequently Asked Questions (FAQs)

 

Q: How can I be sure that the tickets you are selling are authentic?

A: We sell only official genuine tickets which guarantee your entry to the venue.

Q: Once I have purchased tickets, when and where will I get them?

A: Your tickets will be delivered to your shipping address (at the country where the event is being held) few days before the event's date and not later than 24 hours before the match.

Q: I did not book a hotel yet, can I still buy the tickets?

A: You can provide us with your shipping address at any time up to 48 hours before the event date whether it is home or hotel address.

Q: Are there any additional fees I have to pay in addition to the ticket price presented at your website?

A: The only additional fee you will be charged are booking fee per tickets ordered.

Q: Is my purchase is safe and secured?

A: We use the SSL (Secure Sockets Layer) protocol during the connection between your computer and our server SSL protects all the information of our customers. We do all in our power to protect all the sensitive information you provide us, you will recognize that by the “s” after the “http” at the beginning of the web address.

Q: Are you working with travel agencies and tour operators around the globe?

A: Yes we are. FootballTicketHome.com has many partners, affiliates and associates around the globe.

Q: Do you guarantee that my tickets will be seated together?

A: We guarantee that tickets will be allocated in pairs; however, if you book more than two tickets we will give our best efforts to provide you with all your seats allocated together.

Q: Why are you selling your tickets in a much higher price than the actual face value?

A: Our company is operating in the secondary market and our prices reflects the level of difficulty of obtaining those tickets, the efforts being put in obtaining the tickets, acquiring the tickets and the cost of delivering the tickets to the client. These facts make the difference between the actual price printed on the ticket and the price we charge on our website. This difference in price does not give the customers any privileges or rights with regard to such difference.

Q: In case the date and time of the match were changed and thus I cannot attend, would I get a refund?

A: In case where a match has been rescheduled or postponed, the tickets purchased for that particular match will be valid for the rescheduled match. Unfortunately, no refund can be offered as this is totally out of our control.

Q: In case I am coming on match day and I did not book any hotel, how will I get my tickets?

A: In such a case just leave a comment when booking your tickets asking for a pick up point near the ground, we will email you the instructions with the exact location and time for you to pick up your tickets.

Q: In what Currency I will be charged?

A: All charges are in GBP no matter what currency is displayed in our website.

Q: Is there a difference between the categories displayed at your website and the actual categories of the event?

A: Yes there are differences in the categories prompt by the event's organizers and the categories we display. Use our seating charts to understand which category you are booking. We guarantee that you will get the exact category you have ordered as stated in our seating charts, no downgrades will be made.